> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassie.trade/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Cassie mentions, fills, and wallet issues

> Step-by-step fixes for the most common problems with Cassie mentions, trade fills, wallet balances, Telegram, and trading permissions.

Most issues with Cassie fall into a small number of categories: a mention that didn't trigger a response, a trade that didn't fill, a wallet balance that isn't showing up, or a notification channel that went quiet. Work through the relevant section below to resolve the problem quickly.

***

## Cassie didn't reply to my mention

If you tagged `@cassiedottrade` and received no reply, check the following:

* **Reply to the original post, not a standalone tweet.** Cassie only processes mentions that appear as a reply under a market-flavoured post. A standalone tweet mentioning `@cassiedottrade` will not trigger the agent.
* **Allow up to a minute for processing.** Cassie processes mentions asynchronously. There is usually a short delay between your mention and the reply — wait at least 60 seconds before assuming something went wrong.
* **Confirm you completed onboarding.** Cassie only processes mentions from registered users. If you haven't finished the onboarding flow — including granting trading permission and setting a default trade size — your mentions will not be processed. Visit [cassie.trade](https://cassie.trade) to complete setup.

***

## Cassie replied "no trade"

A "no trade" reply means Cassie received your mention, ran its full pipeline, and decided not to place an order. Common reasons include:

* **The signal was too ambiguous.** The post may not have contained a clear enough directional thesis for Cassie to match to a market. Try pointing Cassie at a post with a more explicit call — something like "X is going to Y because Z."
* **No suitable active market was found.** Cassie searched both Hyperliquid and Polymarket and couldn't find a market that cleanly expressed the post's thesis. This is expected for niche or very recent topics.
* **Risk checks blocked the trade.** If your wallet balance is below your configured default trade size (minimum \$6 USDC), Cassie will not place the order. Check your wallet balance on your dashboard and top up if needed.

<Tip>
  Rephrase the mention with a clearer directional thesis — for example, "SOL ETF approval odds are too low, fade it" gives Cassie a cleaner signal than a vague sentiment post.
</Tip>

***

## Trade didn't fill

If Cassie replied that it submitted an order but no position appears on your dashboard:

* **Cassie places IOC/FAK orders.** On Hyperliquid, Cassie uses IOC (Immediate-or-Cancel) limit orders. On Polymarket, Cassie uses FAK (Fill-and-Kill) market buys. Both order types must fill immediately against available liquidity. If the market moved or depth was insufficient at the moment of submission, the order expires unfilled — no partial fills occur.
* **Check your position list.** Go to your dashboard and look at the positions tab. If no new position was created after Cassie's reply, the order did not fill.
* **Try again when liquidity improves.** IOC/FAK orders work best in liquid, active markets. Mention Cassie again once conditions improve.

<Warning>
  A "trade submitted" reply from Cassie confirms the order was sent to the venue — it does not guarantee a fill. Always verify the position on your dashboard.
</Warning>

***

## Wallet balance not showing

If you sent funds but your dashboard still shows zero balance:

* **Confirm you sent USDC on Base.** Deposits on Ethereum mainnet, Arbitrum, Solana, or any other chain will not appear. Your Cassie wallet is on Base (chain ID 8453) only. Double-check the network in your sending wallet before retrying.
* **Wait a few minutes.** Base transactions typically confirm within seconds, but indexing and balance propagation can take a few minutes. Your dashboard balance updates automatically — refresh after two to three minutes.
* **Check the "Watching for USDC on Base" indicator.** During onboarding and on the fund page of your dashboard, a live status indicator confirms that Cassie is watching your wallet address for incoming USDC on Base. If it's active, your deposit will appear as soon as the transaction confirms.

<Note>
  The minimum trade size is **\$6 USDC**. Make sure your deposit brings your balance above your configured default trade size, or Cassie will decline to trade until you top up.
</Note>

***

## Telegram not receiving notifications

If you connected Telegram during onboarding but aren't receiving messages:

* **Send `/start` to the Cassie Telegram bot.** After clicking "Connect Telegram" and opening the bot, you must send the `/start` command in the Telegram chat. Without this, the bot cannot send you messages. If you skipped this step, open the bot and send `/start` now.
* **Reconnect if your session expired.** Telegram connection sessions can expire. If notifications stopped after working previously, go to your dashboard settings and reconnect Telegram from scratch.
* **Unmute the bot.** Check that the Cassie Telegram bot conversation is not muted in your Telegram app. Muted conversations suppress all notifications regardless of your device settings.

<Tip>
  Telegram is optional — you can also track all fills, positions, and P\&L directly on your Cassie dashboard without connecting a bot.
</Tip>

***

## Can't enable trading permission

If the trading permission step during onboarding fails or the button doesn't respond:

* **Allow pop-ups in your browser.** The Privy authorisation flow opens in a pop-up window. If your browser is blocking pop-ups for [cassie.trade](https://cassie.trade), the flow will silently fail. Add cassie.trade to your browser's allowed pop-ups list, then try again.
* **Try a different browser or disable extensions.** Ad blockers, privacy extensions, and script blockers can interfere with the Privy pop-up. Try enabling trading permission in a clean browser profile or an incognito window with extensions disabled.

<Note>
  If you're still stuck after working through the steps above, mention your issue to [@cassiedottrade](https://x.com/cassiedottrade) on X and the team will help you out.
</Note>